Refund Policy

Try It Before You Pay

Every new account receives 20 free credits, with no card required. That is 20 complete business records, produced by exactly the same engine paying customers use, so you can confirm the data suits you before you spend anything.

How Charging Works

Credits are prepaid and spent only on delivered results:

• 1 credit = 1 business record. Reviews and photos beyond the free first page cost 10 items = 1 credit
• No results, no charge. If a search returns nothing, nothing is deducted. This is automatic and needs no refund request
• When a search finishes we charge only what was delivered and release the rest of the reservation back to your balance
• You can set a spending cap on any search, so a run can never cost more than you allow
• Credits never expire while your account is open, so an unused balance is not lost

Refund Conditions

Used credits are not refundable. Free credits let you evaluate the Service in full before buying, and every credit you spend delivers data to your account immediately, so a search that has run cannot be undone.

Unused credits are refundable within 14 days. If you have not spent any credit from a purchase, you can ask for a full refund of that purchase within 14 days of the payment date. The refund goes back to the original payment method.

Consumers in the EU, the EEA and the UK have a statutory 14-day right of withdrawal for digital purchases. This right ends once you start using the credits, in line with the law. Nothing in this policy limits your statutory rights.

Other Cases We Refund

• The Service does not work at all and our technical support cannot resolve it
• Duplicate payment for the same order
• The wrong credit package was delivered
• Credits were charged for records that were never delivered to your account

Each request is reviewed individually and answered within 48 hours.

Chargebacks

Please contact us before disputing a charge with your bank. Almost every problem is solved faster that way. An account that files a chargeback without contacting us first is suspended while the dispute is reviewed, and may be closed permanently if the dispute is found to be unjustified. This does not affect your lawful right to dispute a charge under card-scheme or consumer-protection rules.

Contact

Write to business.mnstr@gmail.com, or open a ticket from the Support page in your dashboard.

Response time: 24-48 hours.